Shipping policy
Shipping Policy
1. Logistics Excellence and Dispatch At La Casa de Cartas, we prioritize the secure handling of your collectibles. Every order is dispatched from our Málaga facility within 1-3 business days. You will receive tracking information as soon as your parcel is processed by our courier partners.
2. Shipping Thresholds & Free Delivery We reward our collectors with free insured shipping based on the type and value of items purchased:
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Enjoy Free Insured Shipping on all orders totaling €200 or more.
For orders below these thresholds, shipping rates are calculated at checkout based on your destination and the weight of your parcel.
3. Express vs. Standard Delivery
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Standard Insured Shipping: Our reliable, cost-effective shipping method. Eligible for the free shipping thresholds mentioned above.
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Express Insured Delivery (24h): For those who require priority handling and expedited transit, we offer an Express option at checkout. Please note that Express shipping costs are paid by the customer and are not eligible for free shipping promotions.
4. Transit Security and Insurance We strongly advocate for the security of your items. All shipments are processed with tracking. For high-value items, we recommend selecting the shipping option that best fits your insurance needs. La Casa de Cartas ensures that all packages are professionally packed to maintain the integrity of your cards during transit.
5. Customs and International Duties For customers outside the European Union, please be aware that your order may be subject to local import duties or taxes. These charges are the responsibility of the recipient. We advise checking with your local customs office before placing your order.
6. Ownership and Risk of Loss Title and risk of loss pass to the customer upon the transfer of the parcel to the courier at our facility: Agora Libre Capital, S.L., Calle Alejandro Dumas 17, 29004 Málaga, Spain.